Frequently asked Questions

What type of massage is best for me?

 Each massage is tailored according to your needs. Voice your concerns and your therapist will create a treatment plan that is most beneficial for you. Registered massage therapy can be specific and direct, focusing on an injury or problem area or it can be general and relaxing. The pressure of massage can be deep or light depending on your treatment goals and needs. 

Is massage therapy a substitute for medical treatment?

 No. Registered massage therapy does not include a medical diagnosis or treatment of illness or disease. Anyone who is suffering from a medical problem should first consult his or her physician. In addition, always keep your massage therapist informed of any medical conditions so that together, you can choose a safe and effective treatment plan. 

Is massage therapy covered by my insurance?

Many extended health care plans do include registered massage therapy coverage.  Most plans require a valid referral from your physician (1 year from the date it is written). 

If an insurance company declines to make a payment on  your behalf, you will be billed.

Please check your plan for specific coverage information. 

What if I am late to my appointment?

Please try to arrive on time.  Arriving late will deprive you of precious minutes off your scheduled time slot.  Unfortunately, no matter how late you start your treatment will end on time so the next person is not delayed.  Full charge will apply. 

What if I need to cancel my appointment?

Please allow 12-24 hours advance notice for any cancellations without penalty.  Missed appointments without 12 hours notice will be charged the full appointment fee.  

*Insurance companies DO NOT pay for missed appointments.

Do you offer gift certificates?

A gift certificate is considered a "gift" and cannot be refunded by your insurance company.  Gift certificates are non refundable, non transferable and have no cash value.  Please present your gift certificate prior to your treatment, and confirm your gift certificate at time of booking.